Unfortunately, we do not drop off or pick up from Sydney train station. However, you can still use our service by choosing a hotel close by. If you are arriving or departing from any of the stations below, please use our selected hotels from the drop-down list when making a booking:

• Central Railway Station, Sydney – YHA Sydney Central (11 Rawson Pl, Sydney)
• Kings Cross – Funkhouse Backpackers (23 Darlinghurst Rd Potts Point)
• Town Hall Station – Hotel Coronation (5-7 Park St Sydney)
• Wynyard Station – The Menzies Hotel (14 Carrington Street)

Not staying in a hotel (City Location)
You do not need to stay in the hotel to use our service. Please choose any hotel in the Shared Transfer booking form to use as pick-up and drop-off point.

Please note: If you are not staying in the hotel, please state that in our “Special Instruction” box at the bottom of the booking form.
Important: Shared Shuttle Buses do not pick up from any residential addresses.
Not Staying in Hotel (Residential)
We can pick you up from your residential address. You do not need to stay in the hotel to use our service. Please use our Not staying in the hotel booking form.

Each hotel is allocated a 30-minute time window based on its geographical location. Go Sydney Shuttle bus will visit a required hotel at any time within this 30-minute time window. Clients must be checked out and ready to board at the start of the pick-up period. The 30-minute window is to assist the driver in performing his collection duties without delays. The driver is unable to wait for late or missing passengers out of consideration for the majority of other passengers.
The driver will enter the hotel lobby to collect clients and assist with luggage. If the driver cannot readily identify his clients, he will seek the assistance of the hotel concierge or reception. If, after consulting with hotel staff, the clients cannot be found or are not ready to travel, the driver will report to the operator who may then authorize the driver to leave. The driver will then proceed to the next hotel on his list.

Our Meet & Greet service means that if you provide your flight number when you're booking your airport taxi, we'll be able to track your flight and adjust your pick-up time automatically according to your actual arrival time. Once your flight has landed, your driver will wait for 45 minutes. This should give you plenty of time to pass through security, claim your baggage and head through to arrivals to meet your driver.

Our prices include all taxes, fees, gratuity and toll road charges. If you book an airport pick-up, prices also include Meet & Greet as standard, which means we'll track your flight and wait for 45 minutes from the time your flight arrives. If you book a return taxi to the airport – or any other non-airport pick-up – your driver will wait for 15 minutes after the scheduled pick-up time. Please note that you may have to pay an additional cost for certain special requests or any amendments you want to make to your journey.

All of our private transport services are pre-paid, which means you pay online at the time of booking. Payment is secure, and we accept most major credit cards, debit cards, PayPal, and eligible rewards in your Booking.com Wallet.

Yes. You can always cancel your booking for free up to 24 hours prior to your scheduled pick-up time. Check your booking confirmation for more information.